Privacy Policy

Car Communications Ltd (T/a: Dension) asks you, its customer to supply various personal information when creating an account, placing an order and while contacting us or asking about a question or enquiring about our products or services.

We use this information only for the purpose of filling out orders, communicating with you regarding orders. We will use to pass your details to our sub-contractor/engineers who will fulfil your orders (e.g. fitting Bluetooth car kit or any other equipment as per your order). We treat your information as private and confidential and we will not disclose this information to other individuals or companies. We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside Car Communications. We are committed to safeguarding the privacy of our customers' personal information.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

  1. From you when you agree to take a service or product from us, in which case this may include your contact details (name, postal address, email address, contact telephone numbers), car registration/make/model, how you will pay for the product or service.
  2. From you when you contact us with an enquiry (using contact us form, Q&A form) or in response to a communication from us, in which case, this may tell us something about how you use our services.

Using Your Personal Information

Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes:

  1. To help us to identify you when you contact us.
  2. To help us to identify accounts, services and/or products which you could have from us or selected engineers from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party (such as delivery company).
  3. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

Protecting Information

We have rigid security measures to protect Personal Data.

  1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  2. We do not collect or store your credit/debit card details as all payments gone through third party payment processor, named PayPal and SagePay.

Correcting Your Information

You can access your information and make changes at any time by logging in to your account using the username and password you selected when you first signed up. If you didn't create an account, please call customer service to make any changes.

 

Data Retention

All data will be stored electronically on a web server and some of data will be stored on a local database. All your data will be kept for 7 years for legal requirements and it will be deleted/shredded afterwards.

 

Type of data

Onsite retention

Offsite retention

Comment

Customers account (name, address, phone no(s), email

7 years

Permanent

Customers consent obtained at the time of signing up

Guest sales record

7 year

Permanent

Obtained consent at the time of purchasing a product/service

Customer contact us submission

N/A

Permanent

Customer accepts our policy by submitting forms

Customers questions submitted by Q & A section

N/A

Permanent

This request in order to publish answers. These records are non-identifying personal data

 

Cookies

What Is A Cookie?

A cookie is a small file stored on your computer or mobile device after visiting a website which is then accessed and used for certain purposes.  Cookies are commonly used to record some aspects of your visit to a site such as choices you have made and to help websites ‘remember’ you.  More information on cookies and their use can be found at https://ico.org.uk/for-the-public/online/cookies/

 

What Cookies Are Set When I Visit This Site?

We use the following cookies:

Type

Cookie

Cookie Name

Purpose

Expiry

Functionality

Opencart

currency

Used to define the currency in which product prices will be shown

This cookie is deleted when you close your browser.

Functionality

Opencart

language

Used to define the language OpenCart will load

 

Functionality

Opencart

PHPSESSID

This cookie could be with another name depending on the web server settings. It holds the ID of the customer session.

This cookie is deleted when you close your browser.

Analytical/

performance

Google Analytics

_ga

_gid

These cookies are part of Google Analytics and allow us to measure information about how visitors use our site. This includes identifying each unique user to our site and details of each page visited. For further information, please read Google’s overview of privacy and safeguarding data.

2 years

1 day

Functionality

AddThis

__atuvc

This is called an "Add this" cookie.  The cookie is created and read on the client side in order to make sure the user sees the updated count if they share a page and return to it before the share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.

One month.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

Please note that we're not responsible for the content of external websites.

Your privacy: Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details.

 

Manage your cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

More info: http://www.allaboutcookies.org/manage-cookies/

 

Browser settings

Chrome: https://support.google.com/chrome/answer/95647

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari: https://support.apple.com/kb/ph21411?locale=en_GB

Opera: https://www.opera.com/help/tutorials/security/cookies/