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Terms & Conditions Return Policy If you in any doubt about the suitability of the product for your vehicle, please just ask us we will only be too happy to assist you. Feel free to contact us via email before making a purchase so that we can advise you on the right product. If you wish to return a product purchased from us or just change your mind, you may do so within 7 days of receiving it. Please include the order number to enable us to trace the item. We will refund the full price of the product. You must request a return authorisation by email before sending back the goods. Ensure to state your order number and reason for return.
Products returned must be in original packaging with no damage to the equipment. Items returned that have been opened with any damage to packaging will be subject to a minimum 15% handling charge. None faulty items returned that appear used will be subject to a minimum 25% handling charge. Any items returned with packing missing or damaged or any other contents, such as looms, remote controls, instruction manuals will also be charged to the customer.
Please be aware that it is your responsibility to ensure the security and integrity of all packages/items you send back to us. If items are lost/damaged during transit you will be liable for all costs incurred. For this reason, we strongly suggest you ship via a traceable method and pack all items securely.
If there is an item missing in your order or you have received the wrong goods or goods received were damaged upon receipt, please contact us providing your order id and a list of products that were missing from the order or the details of the goods sent to you that were incorrect / damaged. You must notify us within 24 hours of receiving the order that an item was missing / damaged. Otherwise we will assume that you are satisfied with all of the products that you ordered.
Installation Terms & Conditions
In the event that an installation appointment needs to be cancelled (or re-scheduled) we require you give us a minimum of 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then we reserve the right to charge a cancellation fee of £49 inc VAT. If we are given incorrect details for an installaiton booking and we are unable to locate the address then a cancellation fee may also apply. If you wish to change the installation address we require a minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then we reserve the right to charge a cancellation fee. If the equipment is not on-site when we arrive and we have not been informed of the non arrival/misplacement or any other reason for this then a cancellation fee will apply. If an installation is cancelled and the customer requires a refund, then the delivery charge of the goods is not refunded. All parts are to be returned by the customer via an insured delivery method. We may not be able to be refund some car specific parts in full. If returned parts do not arrive in 7 working days then we reserve the right to charge for the parts. If an installation engineer is left waiting on arrival, then he may need to automatically leave to ensure all other customer appointments are not affected. Our installer will allow 30 minutes for the customer and equipment to be made available, after this time the engineer will leave and a call out fee will be charged. Our cancellation/call out fee/service call fee is set at £49 inc VAT.